Privacy Policy for Polarshine
Last Updated: January 10, 2026
Polarshine ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website [Your Website URL].
1. Information We Collect
We collect information that you provide directly to us, including:
Contact Information: Name, email address, physical service address, and phone number.
Service Details: Information about your home (e.g., number of stories, window types) to provide accurate quotes.
Communication Records: Records of our SMS, email, and phone conversations.
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our window cleaning services.
Send you quotes, appointment reminders, and invoices.
Respond to your inquiries and provide customer support.
Send marketing communications (only if you have opted in).
3. SMS Messaging Consent & Data (A2P 10DLC)
If you provide your phone number and opt-in to receive text messages from Polarshine:
Consent: Your consent is obtained through our website forms where you explicitly check a box agreeing to receive SMS.
No Sharing with Third Parties: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Service Providers: Information may be shared with our subcontractors solely to provide support services (e.g., our SMS platform provider) to deliver your messages. These parties are contractually obligated to maintain the confidentiality of your data.
4. Opt-Out Instructions
You can stop receiving communications from us at any time:
SMS: Reply STOP to any text message you receive from us.
Email: Click the "Unsubscribe" link at the bottom of any marketing email.
Help: Reply HELP for more information or contact us at [Your Email Address].
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no transmission over the internet or mobile network is 100% secure.
6. Compliance (PIPEDA & CASL)
As a Canadian corporation, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL). We only send commercial electronic messages with your express or implied consent as defined by law.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Business Name: Polar shine
Address: 804 clements dr milton
Phone: 8254795640